At RPPeptides, customer satisfaction is our top priority. Due to the nature of our products being perishable goods, we do not offer refunds. However, if your item arrives damaged, broken, or faulty, we will send you a replacement free of charge.

1. No Refunds

As our products are perishable, we cannot accept returns or offer refunds on any purchases.

2. Replacement Policy for Damaged, Broken, or Faulty Products

If your product arrives damaged or faulty, we will provide a replacement at no additional cost. To qualify for a replacement:

You must notify us within 3 days of receiving the product.

You must provide clear photographic evidence of the damaged, broken, or faulty item.

The product must be unused and in its original packaging.

3. How to Request a Replacement

To request a replacement, please follow these steps:

Contact us at luxesolutions@proton.me, within 3 days of receiving your order.

Include your order number, a description of the issue, and clear photos of the damaged or faulty product.

Our team will review your request and respond as soon as possible with confirmation and next steps for your replacement.

4. Shipping for Replacements

We will cover the shipping costs for the replacement product if your claim is approved.

5. Contact Us

If you have any questions or concerns about your order or our replacement policy, please contact us:

Email: luxesolutions@proton.me 

WhatsApp: +44 7443 894309